Privacy Policy for Flower Delivery Pentonville

Introduction

At Flower Delivery Pentonville, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains how we collect, use, store, and share information about our customers who place flower delivery orders in Pentonville and the surrounding districts. We handle all personal data in compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Scope of This Policy

This Privacy Policy applies to all customers purchasing or enquiring about flower delivery services from Flower Delivery Pentonville within the Pentonville area and neighbouring districts. By placing an order, making an enquiry, or interacting with our services, you acknowledge and agree to the practices described in this policy.

What Data We Collect

We collect different types of personal data depending on your interaction with our services:

  • Contact Information: Name, delivery address, billing address, contact phone number, and any other contact details you provide.
  • Order Details: Information about your order such as preferred delivery date and time, recipient name and address, messages to recipients, and order preferences.
  • Payment Information: Payment card details (handled securely via our payment processors), transaction details, and billing information.
  • Communications: Correspondence with our customer service, queries, feedback, or complaints submitted through our website, by phone, or in writing.
  • Technical Data: IP address, device type, browser, and information collected through cookies when you visit our website (for more details, refer to our Cookie Policy).

Lawful Basis for Processing Your Data

We process your personal data only when there is a lawful basis to do so, including:

  • Contractual Necessity: Processing your data is necessary to fulfill your order and provide the services you have requested (e.g., delivering flowers to the specified recipient).
  • Legitimate Interests: We may process your data to improve our services, prevent fraud, manage our business operations, and communicate with you about your order, provided these interests are not overridden by your rights and interests.
  • Legal Obligation: We may be required to process your data to comply with laws and regulations (e.g., for tax or accounting purposes).
  • Consent: In certain cases, such as sending promotional marketing messages, we will seek your consent. You have the right to withdraw consent at any time.

How We Use Your Information

We use personal data for the following purposes:

  • Processing orders and delivering products to intended recipients.
  • Communicating with customers regarding orders, deliveries, and customer support queries.
  • Improving our services, website experience, and customer satisfaction.
  • Sending marketing communications, where permitted by law and with your explicit consent.
  • Fulfilling legal and regulatory obligations.

Data Retention

We retain your personal data only for as long as is necessary to achieve the purposes outlined in this Privacy Policy or as required by law. Typically, we retain order and contact information for up to seven years to comply with tax and accounting requirements. Payment card details are never stored by us directly but are handled securely by our payment service providers. After the retention period ends, personal data is securely deleted or anonymised.

Data Processors and Third Parties

To provide our services, we may share your information with trusted third-party providers who process data on our behalf. These providers are carefully selected and subject to data protection agreements to ensure your personal data remains protected. Such data processors may include:

  • Delivery couriers and local florists involved in fulfilling your order.
  • Payment service providers handling card transactions securely.
  • IT and support services (such as hosting, maintenance, and website analytics).
  • Professional advisers and administrative service providers.

We do not sell your personal data under any circumstances. Third parties are strictly prohibited from using your data for their own purposes and are required to act only on our instructions.

International Data Transfers

Your personal data is generally processed within the United Kingdom and European Economic Area. In cases where data must be transferred outside these regions, we implement adequate safeguards to ensure your data is protected in accordance with the UK GDPR requirements.

User Rights Under GDPR

You have specific rights regarding your personal data under the GDPR. These include:

  • Right of Access: You can request details of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: Also known as the "right to be forgotten", you can request deletion of your data when it is no longer needed.
  • Right to Restrict Processing: You may ask us to limit the processing of your personal information under certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a commonly used format for your own use or to transfer to another provider.
  • Right to Object: You can object to processing of your personal data in some situations, such as direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

If you wish to exercise any of your rights or have concerns about your personal data, please contact us through our website or by post to our registered address. We will respond to all legitimate requests promptly and in accordance with GDPR requirements.

Security of Your Data

We employ industry-standard security measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction. Access to personal data is limited to trained staff and trusted processors who have a direct need to know to fulfil their duties.

Cookies and Similar Technologies

Our website uses essential cookies for operation and may use analytics cookies to monitor performance and improve services. You can configure your browser to reject non-essential cookies. For detailed information, please refer to our Cookie Policy available on our website.

Changes to This Policy

We review our Privacy Policy regularly and reserve the right to update it at any time. Updated versions will be posted on our website with a new effective date. We encourage you to review this Policy periodically to remain informed about how we protect your data.

Contact and Complaints

If you have questions regarding this Privacy Policy or how we process your personal data, please reach out using the contact details available on our website or write to our registered office. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been infringed.