Returns, Refunds & Complaints at Flower Delivery Pentonville
Your Fresh Flowers Guarantee in Pentonville
At Flower Delivery Pentonville, we take immense pride in serving local homes and businesses with only the freshest, most beautiful blooms. As your trusted local florist in Pentonville, ensuring your happiness is at the heart of every bouquet we deliver. This is why we offer a solid guarantee of fresh flowers on every order, keeping your peace of mind and satisfaction top priority.
Damaged-On-Arrival Policy
While we lovingly prepare each arrangement with care, we recognise that transit may sometimes cause unexpected issues. If your flowers arrive damaged, wilted, or otherwise not in a presentable condition, please notify us as soon as possible on the day of delivery.
To help us swiftly resolve your issue, please provide a clear photo showing the damage along with your order reference. Our team will assess the situation and offer a hassle-free solution to make things right.
Freshness Window
We want you to enjoy the beauty of our flowers for as long as possible. Our fresh flowers guarantee covers you for 5 days from the date of delivery, provided the blooms are cared for according to the instructions included with your arrangement.
If your flowers fade or wilt prematurely within this window, get in touch with us promptly. Ensuring long-lasting freshness for households and businesses across Pentonville is what sets us apart as your local florist.
Refund and Replacement Options
Should your flowers be damaged on arrival or not meet our freshness standard within the guaranteed window, we offer the following resolution options:
- Full Replacement: We’ll send a fresh bouquet of equal or greater value, delivered free of charge to the original address.
- Full or Partial Refund: Depending on the circumstances and your preference, we can issue a full or partial refund directly to your original payment method.
Our friendly flower team is here to discuss your preferred remedy and will act quickly to resolve any issues you may encounter.
Complaints Process
Your satisfaction matters to us. If you have any concerns about your flower delivery, quality, or service received, we encourage you to share your feedback. Here’s what to do:
- Contact Us Promptly: Time is of the essence for perishable products. Please reach out as soon as you notice an issue, with your order details and any supporting information (such as photographs).
- Our Response: A member of our friendly Pentonville florist team will review your complaint and respond within one working day, proposing a suitable solution to address your concern.
- Resolution: We aim to resolve all complaints quickly and fairly, always keeping you informed throughout the process. Your trust and loyalty are important to us.
Trusted Local Florist for Pentonville
Flower Delivery Pentonville is proud to be the florist of choice for households and businesses in the Pentonville area. Our commitment to exceptional customer care and fresh flower quality is unwavering. Thank you for trusting us to deliver smiles with every bouquet – we’re here to make your floral experience enjoyable, stress-free, and memorable.
