Comprehensive Flower Delivery Pentonville T&Cs for E-Commerce Customers

Terms & Conditions – Flower Delivery Pentonville Online Orders

Introduction

Welcome to Flower Delivery Pentonville. These Terms & Conditions govern your use of our online flower delivery service, available to customers in Pentonville and its surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms apply to all users, customers, and visitors of our website and online storefront.

Applicability

These Terms & Conditions apply specifically to customers residing or receiving deliveries in Pentonville and its nearby locations. By confirming your order with Flower Delivery Pentonville, you confirm your understanding and acceptance of all the provisions outlined below. Should you disagree with any part of these Terms & Conditions, you must not proceed with your purchase.

Order Process

1. Product Selection: Customers may browse the Flower Delivery Pentonville website for available bouquets, arrangements, and gifts. All products are subject to availability, and we reserve the right to substitute items of equal value and quality if necessary.

2. Customisation: Some products may allow for personalisation or special requests. All requests are subject to feasibility, and we cannot guarantee that all preferences will be met.

3. Placing an Order: Orders are placed by adding items to the online basket and proceeding to checkout. You are responsible for ensuring that all order details, including product selection, recipient address, delivery date, and special instructions, are accurate and complete before confirming the purchase.

4. Order Confirmation: Upon successful completion of the checkout process, you will receive an electronic confirmation acknowledging receipt of your order. This acknowledgment does not constitute acceptance of the order. Your order shall be deemed accepted only once we dispatch the goods for delivery.

5. Amendments: Should you wish to amend your order, please contact us promptly after placing it. While every effort will be made to accommodate changes, we cannot guarantee modifications can be applied after an order has been processed or dispatched.

Payments

1. Accepted Payment Methods: Flower Delivery Pentonville accepts online payment via major credit cards, debit cards, and other approved electronic payment solutions as specified at checkout. Payment must be made in full at the time of placing an order.

2. Pricing: All prices displayed on our website are in Pounds Sterling (GBP) and include VAT (where applicable). Delivery charges, where applicable, will be indicated at checkout prior to payment.

3. Payment Authorisation: By submitting payment information, you authorise us to process payment for the total amount of your order, including any applicable delivery fees. If payment is declined or unauthorised, we reserve the right to cancel your order and notify you accordingly.

4. Invoicing: An invoice will be issued electronically once payment is received and the order is accepted. For business or corporate accounts, invoices may be issued on request, subject to our approval.

Delivery & Fulfilment

1. Delivery Area: Our flower delivery service covers Pentonville and surrounding areas, as specified on our website. We are unable to deliver to addresses outside these locations.

2. Delivery Times: Deliveries are made during our regular operating hours. While we strive to fulfil deliveries on the requested date and within the specified time window, we cannot guarantee exact delivery times, particularly during peak periods or in circumstances beyond our control (e.g., adverse weather conditions, traffic disruptions).

3. Delivery Instructions: It is your responsibility to provide clear and accurate delivery information. Specific instructions for delivery (such as leave with a neighbour or at a secure place) must be provided at the time of ordering. We cannot be held responsible for non-delivery due to incomplete or incorrect information.

4. Unsuccessful Delivery: If our delivery attempt is unsuccessful (e.g., recipient not at home, access unavailable), we will endeavour to leave the order in a safe place as instructed, or with a neighbour if possible. If neither option is available, we will attempt to contact you or the recipient to arrange redelivery or collection. Further delivery attempts may incur additional charges.

5. Acceptance of Goods: Upon delivery, the recipient is encouraged to inspect the goods immediately. Any shortfalls or defects discovered should be reported to us as soon as possible to allow for investigation and remedy.

Cancellations & Refunds

1. Your Right to Cancel: Orders may be cancelled free of charge up to 24 hours before the scheduled delivery date. Cancellations requested after this period may not be possible, especially for made-to-order or personalised items, or once flowers have been dispatched.

2. How to Cancel: To cancel your order, please provide your order details and cancellation request via the communication options listed on our website. Acceptance of your cancellation will be confirmed once reviewed.

3. Refunds: Approved cancellations made within the stipulated timeframe will be refunded to the original method of payment, usually within 5-7 working days. Refunds for late cancellations or after dispatch are processed at our discretion and may be partial or declined if the product has already left our premises.

4. Non-Refundable Items: Due to their perishable nature, cut flowers and personalised arrangements are generally non-refundable once delivered unless found to be faulty or not as described.

5. Faulty or Damaged Goods: If your flowers arrive damaged or do not match your order, please notify us within 24 hours of delivery. We may request photographic evidence to assist our investigation. Where justified, we will offer a replacement, refund, or alternative resolution at our discretion.

Liability

1. Service Limitations: While we endeavour to deliver high-quality floral products and reliable service, Flower Delivery Pentonville shall not be held liable for circumstances beyond our control, including but not limited to: acts of God, severe weather, strikes, transport malfunctions, civil disturbances, or other events impacting normal operations.

2. Product Representation: Images of products on our website are for illustrative purposes only. While we endeavour to make every bouquet and arrangement true to description, variations in flower variety, colour, or presentation may occur according to seasonal availability. Substitutions, when necessary, will always be of equal quality and value.

3. Limitation of Damages: Our total liability for any claim arising out of any order will not exceed the purchase price paid for the item in question. We do not accept liability for indirect, consequential, or punitive damages whether based on breach of contract, tort, or otherwise.

4. Personal Information: Please review our Privacy Policy regarding the collection, use, and protection of your personal information as part of fulfilling online flower delivery orders.

Customer Obligations

1. Accurate Information: You agree to provide truthful, accurate, current, and complete details when placing your order. You are responsible for maintaining the confidentiality of your account and limiting access to your computer or device where necessary.

2. Lawful Use: You agree not to use our online service for any unlawful purposes or in any way that may impair, disrupt, or damage our operations or reputation.

3. Communication: You are responsible for promptly responding to any queries from Flower Delivery Pentonville concerning your order, especially regarding delivery or amendments.

Intellectual Property

The content of our website, including but not limited to images, text, logos, and product descriptions, is owned by or licensed to Flower Delivery Pentonville. Reproduction, distribution, or use of any material without our express written permission is strictly prohibited.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to your use of this site or any purchase made with Flower Delivery Pentonville.

If any provision in these Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be amended or severed only to the extent necessary to make it enforceable, and the remaining provisions shall retain full force and effect.

Amendments & Updates

We reserve the right to revise these Terms & Conditions at any time to reflect changes in applicable laws or our service offering. Updated versions will be posted on our website and are effective immediately upon publication. We encourage customers to review these Terms & Conditions periodically to remain informed of any changes.

General Information

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Pentonville regarding your use of our online services, superseding any prior agreements or understandings. Should you have any questions regarding these Terms & Conditions or any aspect of our online flower delivery service, please refer to the information and guidance provided on our website.

Thank you for choosing Flower Delivery Pentonville. We are dedicated to providing reliable, high-quality floral delivery to our customers in Pentonville and the surrounding areas.